Issue with SMS Verification for Account Login in China
I'm a user from China who created an account with my mobile number. Now, I can't receive the SMS verification code needed to log in. This is causing trouble accessing my account. I've checked my phone settings and network, but the issue persists. Hoping this can be fixed soon.
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Comments1
Ryan
Jul 4, 2025
Thank you for reaching out and letting us know about the issue.
We’ve received similar reports from other users in China, and it appears the problem is primarily related to SMS delivery issues with the China Mobile carrier. May we ask if you are using China Mobile?
We are currently working with the carrier to resolve this, but they have requested additional verification documents from our side, which may take some time to process.
In the meantime, we recommend logging in using email or other available methods if possible. Please note that accessing our services in China might require the use of a VPN due to local network restrictions.
We appreciate your patience and understanding.