Thanks for reporting this and sorry for the trouble. To help us investigate, could you share:
Are you using iOS or Android?
Is the app updated to the latest version from the App Store/Google Play?
What device model and OS version are you on (e.g., iPhone 14, iOS 16 or Samsung Galaxy S21, Android 14)?
If possible, also let us know:
Does the crash happen immediately on launch every time, or only sometimes?
Did this start after a specific update or change?
Have you tried reinstalling the app and restarting your device?
We appreciate the details—they’ll help us fix this faster.
Beige Rain
•
Oct 22, 2025
I use Android
Yes app updated
Device model Redmagic 9 pro
Yes, the crash happens immediately on launch every time.
Yes, I tried reinstalling the application and restarting my device.
Ryan
Team•
Oct 23, 2025
Thanks for the details. It appears the issue may be specific to Redmagic 9 Pro. We haven’t previously tested this device, but our team will work to obtain one and reproduce the crash so we can fix it. Appreciate your patience—we’ll update the ticket as soon as we have progress.
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Comments3
Ryan
Oct 22, 2025
Thanks for reporting this and sorry for the trouble. To help us investigate, could you share:
Are you using iOS or Android?
Is the app updated to the latest version from the App Store/Google Play?
What device model and OS version are you on (e.g., iPhone 14, iOS 16 or Samsung Galaxy S21, Android 14)?
If possible, also let us know:
Does the crash happen immediately on launch every time, or only sometimes?
Did this start after a specific update or change?
Have you tried reinstalling the app and restarting your device?
We appreciate the details—they’ll help us fix this faster.
Beige Rain
Oct 22, 2025
I use Android
Yes app updated
Device model Redmagic 9 pro
Yes, the crash happens immediately on launch every time.
Yes, I tried reinstalling the application and restarting my device.
Ryan
Oct 23, 2025
Thanks for the details. It appears the issue may be specific to Redmagic 9 Pro. We haven’t previously tested this device, but our team will work to obtain one and reproduce the crash so we can fix it. Appreciate your patience—we’ll update the ticket as soon as we have progress.